Cancellation and Refund Policy

The short version

Because we pay airlines, hotels and partners on your behalf, cancellation charges follow what those suppliers charge us, plus a service fee. Your written quote lists the exact terms for your trip.

Cancelling a booking

Cancellations must be sent in writing by email. The date we receive it counts. As a guide:

Time before departure	Charge
More than 60 days	Deposit retained, plus any non-refundable supplier costs
30 to 60 days	25% of trip cost, or supplier charges if higher
15 to 29 days	50% of trip cost, or supplier charges if higher
Under 15 days or no-show	100% of trip cost

Airline tickets, visa fees, travel insurance and some hotel or event bookings can be non-refundable from the day they are issued.

Refunds

• Any refund is paid to the original payment method within 15 to 30 working days after we receive the money from the supplier.
• Refunds are the amount paid, less cancellation charges, service fees and bank charges.
• Unused services during a trip are not refundable unless the supplier agrees.

Changing a booking

Name, date or hotel changes depend on availability and supplier rules. Supplier change fees and any fare difference apply, plus a service fee stated in your quote.

If we or a supplier cancel

If we cancel because a trip cannot run, you can choose an alternative of similar value or a refund of what you paid for the cancelled services.

Events outside anyone's control

For weather, strikes, closures or government action, we will press suppliers for credits or refunds and pass on whatever we recover.

Travel insurance

We strongly recommend cover that includes trip cancellation and medical care. We can arrange it for you.

How to reach us

Email jignaholidaystrvls@gmail.com or call +91 98690 04736.